Digital Patterns
All pattern sales are final. Due to the digital nature of our products, we do not offer refunds or exchanges on downloaded PDF patterns. Please review the pattern description carefully before purchasing.
If you experience a technical issue with your download, contact us at orders@brittmarieknits.com and we will resolve it promptly.
Physical Products (SpoolEz)
We want you to be completely satisfied with your purchase. If you are not happy with your SpoolEz product, we offer the following:
- Returns accepted within 30 days of delivery
- Item must be unused and in original condition
- Customer is responsible for return shipping costs
- Once received and inspected, a full refund will be issued to your original payment method within 5-7 business days
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery at orders@brittmarieknits.com with a photo of the damage. We will send a replacement at no charge.
How to Initiate a Return
Email orders@brittmarieknits.com with:
- Your order number
- Reason for return
- Photo of the item (if damaged)